Privacy Policy
Last updated: September 03, 2025
This Privacy Policy explains how Trampoline NH CIC (“we”, “us”, “our”) collects, uses, shares, and protects personal data when you use The Enterprise Hub at https://hub.trampolinecic.org (the “Service”). It also explains your rights and how to exercise them.
We process personal data in line with the UK GDPR and the Data Protection Act 2018.
Who we are and how to contact us
What data we collect
- Identity and contact data – name, email, phone, postal address
- Account data – username, membership tier, preferences, support history
- Transaction data – payment method tokens, billing history (we don’t store full card details)
- Usage and technical data – IP address, device details, pages visited, time on site
- Marketing data – communication preferences and consents
Why we use your data and our lawful bases
Purpose | Data used | Lawful basis | Retention |
Register and manage your membership | Identity, contact, account | Contract | Life of account + 6 years |
Process payments | Identity, contact, transaction | Contract + legal obligation | 6 years |
Provide the Service | Identity, account, usage | Contract + legitimate interests | Life of account + 2 years |
Security and fraud prevention | Identity, usage, technical | Legitimate interests | Logs up to 12 months |
Service notices | Identity, contact | Contract | Life of account |
Marketing emails | Identity, contact, marketing | Consent | Until withdrawn or 3 years of inactivity |
Analytics and site improvement | Usage, technical | Consent (non-essential cookies) | Up to 25 months |
Cookies and similar technologies
We use cookies to operate our website, improve performance, and understand how members use the Service.
- Strictly necessary cookies – required for logins, membership access, and security.
- Analytics cookies – used to improve our website and services (Google Analytics).
- Email tracking cookies – used by WP Mail SMTP for email delivery.
Non-essential cookies are only set with your consent, in compliance with PECR. See our Cookie Policy for full details.
Who we share data with
We only share your personal data with trusted service providers who help us operate The Enterprise Hub and deliver our membership services. These providers act on our behalf and under strict data protection agreements:
| Category | Provider | Purpose | Privacy Policy |
|---|---|---|---|
| Payment processing | Stripe Payments UK Ltd | Process membership payments and prevent fraud | Stripe Privacy Policy |
| Email delivery | WP Mail SMTP | Send membership-related and transactional emails | WP Mail SMTP Privacy |
| Analytics | Google Analytics | Understand site usage and improve services | Google Privacy Policy |
| Hosting | IONOS | Host our website securely | IONOS Privacy Policy |
| Membership management | Paid Memberships Pro (PMPro) | Manage user accounts, subscriptions, and access | PMPro Privacy Policy |
For services based outside the UK, we ensure appropriate safeguards are in place – such as the UK Extension to the EU-US Data Privacy Framework or the ICO-approved International Data Transfer Agreement (IDTA).
International transfers
Where data is transferred outside the UK, we ensure adequate safeguards are in place, including UK-approved contractual protections.
How long we keep your data
- Membership and account records – life of account + 6 years
- Payments and billing – 6 years
Support communications – 2 years - Marketing preferences – until withdrawn
- Security logs – 12 months
- Analytics data – up to 25 months
Your rights
Under the UK GDPR you have the right to:
- Access your data
- Rectify inaccuracies
- Request deletion in some cases
- Restrict or object to processing
- Withdraw consent for marketing
- Data portability for information you’ve provided
To exercise your rights, email info@trampolinecic.org.
Children
The Service is for users 18+. We don’t knowingly collect data from children. Contact us if you believe we have done so.
Security
We use appropriate technical and organisational measures to protect your personal data. However, no online service is 100% secure.
Complaints
- Website: https://ico.org.uk
- Phone: 0303 123 1113
- Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Third-party links
We may link to third-party websites. Their privacy policies apply; we aren’t responsible for their content.
Changes to this policy
We may update this Privacy Policy and will post changes here with a new “Last updated” date.